IFB is a leading manufacturer of washing machines in India and offers a warranty program for its products to provide customers with peace of mind and protection against manufacturing defects or faults.
TriShield Protection is IFB’s comprehensive warranty program for their washing machines that provides customers with enhanced coverage and protection against unexpected repairs and replacements.
The TriShield Protection program includes the following features:
- Standard Warranty: Like the regular warranty program, the TriShield Protection program provides a standard warranty that covers manufacturing defects and faults for a period 4 years from the date of purchase.
- Extended Warranty: The TriShield Protection program also includes an extended warranty option that extends the coverage period for an additional 2 years, providing a total of 6 years of coverage.
- 10 years warranty on motor: In addition to the standard and extended warranties, customers has the option of 10 years or 120 months replacement warranty on motor due to machine quality or workmanship.
- 10 years spare part support: Under the TriShield Protection program, IFB offers a 10 years support on spare parts of the machine.
Under the TriShield Protection program offered by IFB, customers have the option to extend their warranty coverage beyond the standard 4-year period for an additional 2 years. This means that customers can enjoy a total of 6 years of coverage for their IFB washing machine.
The extended warranty covers the same issues as the standard warranty, including manufacturing defects and faults, and provides customers with additional peace of mind and protection against unexpected repair costs. Customers who opt for the extended warranty can continue to use their washing machine with the confidence that any issues that arise will be taken care of by IFB at no additional cost.
Replacement:
IFB’s warranty program usually provides replacement warranty for all washing machine parts and issues related to it for a period of one year. However the IFB Trishield protection offer a warranty of 4 years on top loading and front loading washing machine.
If a covered part or issue develops a defect during the warranty period, IFB will provide free repair or replacement of the part or issue as per the terms and conditions of the specific warranty plan.
Under the TriShield Protection program offered by IFB for their washing machines, customers may be eligible for free repairs if their machine experiences any manufacturing defects or faults during the warranty period.
During the standard warranty period of 4 years, if the washing machine develops any issues that are covered under the warranty, IFB will provide free repairs or replacement of the defective parts or the entire product, depending on the severity of the issue.
Customers who opt for the extended warranty under the TriShield Protection program can also avail of free repairs for the additional 2 years of coverage.
However, it’s important to note that the warranty does not cover damages or defects caused by user error or misuse, such as improper installation or maintenance, physical damage, or accidents. In such cases, customers may have to pay for the cost of repairs or replacement of parts. It’s important to follow the manufacturer’s guidelines and instructions for the proper use and maintenance of the washing machine to avoid any issues that may not be covered under the warranty.
There are certain terms and conditions that, if not followed, could potentially void the warranty of an IFB appliance. Some examples of actions or situations that could void the warranty include:
- Failure to follow the manufacturer’s guidelines and instructions for the proper installation, use, and maintenance of the appliance.
- Repairs or modifications to the appliance performed by unauthorized personnel or service providers.
- Use of the appliance for commercial purposes or in non-residential settings, unless specifically authorized by IFB.
- Damage caused by accidents, misuse, or neglect, including exposure to water, fire, or other external elements.
- Use of unauthorized or incompatible accessories or parts that are not recommended by IFB.
- Disassembly or tampering with the appliance, including the removal of any labels, seals, or safety devices.
- Failure to provide proof of purchase or other required documentation to avail of the warranty coverage.
If you need to file a claim under the IFB washing machine warranty program, you can do so by following these steps:
- Contact IFB Customer Service: Call the IFB customer service number or visit an IFB service center to inform them about the issue with your washing machine. The customer service representative will guide you through the process and let you know if your issue is covered under the warranty. Alternatively Visit IFB Website- Visit IFB website and navigate to Customer service page. Then goto Claims section and File a claim. Fill out the required information.
- Provide Required Information: You will be asked to provide information such as your name, contact information, model and serial number of your washing machine, proof of purchase, and a description of the issue.
- IFB will then review it to determine if your washing machine is covered under warranty. If the issue is covered under the warranty, IFB will schedule a service visit to your home or a nearby service center. The service technician will diagnose the issue and determine if it can be repaired or if parts need to be replaced.
- Repair or Replacement: If the issue can be repaired, the service technician will carry out the necessary repairs. If the issue cannot be repaired, or if it is more cost-effective to replace the washing machine, IFB will provide a replacement washing machine of similar specifications.
IFB offers customer support for their washing machines through their helpline which is available 24/7. Customers can contact IFB customer support by calling their toll-free number, which can be found on the IFB website or on the product documentation that comes with the washing machine.
When contacting the customer helpline, be prepared to provide information about your washing machine, including the model and serial number, and a detailed description of the issue you are experiencing. The customer service representative will be able to guide you through troubleshooting steps, provide technical assistance, or schedule a service visit if necessary.
Parts covered under IFB warranty program
The IFB TriShield Warranty program covers all internal parts and components of the washing machine. The TriShield Warranty covers the following parts:
- Motor: The motor is the key component of the washing machine that drives the drum and controls the washing process.
- Drum: The drum is the part of the washing machine that holds the laundry during the washing process.
- Control Panel: The control panel is the interface that allows the user to select the washing cycle, temperature, and other settings.
- PCB (Printed Circuit Board): The PCB is an electronic component that controls the washing machine’s operation and is responsible for various functions.
- Power Supply: The power supply is the part that supplies the electrical power to the washing machine.
- Inlet Valve: The inlet valve controls the water supply to the washing machine during the wash cycle.
- Drain Motor: The drain motor is responsible for draining the water from the washing machine after the wash cycle.
- Gearbox: The gearbox is responsible for transferring power from the motor to the drum, allowing it to rotate.
- Tub: The tub is the outer shell of the washing machine that holds the drum and other internal components.
Some common examples of what may not be covered include:
- Accidental damage: If the washing machine is damaged due to accidental causes such as physical impact or water damage, it may not be covered under the warranty.
- Improper installation or usage: If the washing machine is not installed or used in accordance with the manufacturer’s instructions, or if it is used for commercial or industrial purposes, the warranty may be voided.
- Normal wear and tear: Over time, some parts of the washing machine may naturally wear out due to regular usage. If the warranty program considers this wear and tear to be normal, it may not be covered.
- Non-original parts or repairs: If the washing machine is repaired using non-original parts or by a non-authorized service center, the warranty may be voided.
- Cosmetic issues: Cosmetic defects or issues, such as scratches or dents, are typically not covered under the warranty.
Customers can contact IFB’s customer support team through various channels, including:
- Toll-free number: Customers in India can call IFB’s toll-free customer care number at 1800 3000 5678,1860 425 5678 to speak with a representative.
- SMS ‘IFB’ to 58888
- Email: Customers can send an email to IFB’s customer support team at customerservice@ifbglobal.com to get help with their product or to raise any issues or concerns.
- Live chat: Customers can chat with a representative online by visiting IFB’s official website and clicking on the “Live Chat” option.
- IFB Care app: Customers can download the IFB Care app on their smartphones to get quick access to product manuals, service centers, and other helpful resources.
- Service request form: Customers can also fill out a service request form on IFB’s website to request a service visit or to raise any concerns or complaints.
Here are some frequently asked questions (FAQs) about the IFB TriShield Protection warranty program:
1.What is the TriShield Protection warranty program?
Answer: The TriShield Protection is a warranty program offered by IFB for its washing machines. It provides coverage for all internal parts and issues related to the washing machine.
2.What does the TriShield Protection warranty cover?
Answer: The TriShield Protection covers all internal parts and issues related to the washing machine, such as the motor, PCB, and drum. The coverage may vary depending on the specific warranty plan.
3.How long does the TriShield Protection warranty last?
Answer: The TriShield Protection warranty period can is 4 years for overall machine and 10 years for motor.
4.Can I extend the TriShield Protection warranty for my IFB washing machine?
Answer: Yes, customers can extend the TriShield Protection warranty for their IFB washing machine by purchasing an extended warranty plan from the company to 6 years. This may be subject to certain terms and conditions.
5.How do I file a warranty claim under the TriShield Protection program?
Answer: Customers can file a warranty claim under the TriShield Protection program by contacting IFB’s customer support team through the toll-free number, email, live chat, service request form, or IFB Care app. The representative will guide the customer through the claim process.
5.Are there any exclusions to the TriShield Protection warranty coverage?
Answer: Yes, there are certain parts and issues that may be excluded from the TriShield Protection warranty coverage. These may include damages caused by accidents, misuse, abuse, or other actions outside of normal usage. Customers are advised to read the terms and conditions of the specific warranty plan for more information.
6.Can I transfer my TriShield Protection warranty to another person?
Answer: The transferability of the TriShield Protection warranty may vary depending on the specific plan. Some plans may allow the warranty to be transferred to another person, while others may not. Customers are advised to read the terms and conditions of the specific warranty plan for more information.